Connect Chatbotta with Cloudbeds
Let your AI assistant check live availability, create reservations and help guests manage their bookings in Cloudbeds — on LINE, Messenger, Instagram and your website chat.
What the integration does
Section titled “What the integration does”For your guests
Section titled “For your guests”- Check room availability and rates for their dates, across all your connected properties
- Book a room in the chat — the reservation is created directly in Cloudbeds
- Pay through a secure Cloudbeds Pay-by-Link, when your property uses Cloudbeds Payments
- View or cancel their own reservations after verifying their identity, either with a reservation number or a one-time code sent to the email on the booking
For your team
Section titled “For your team”- Look up, review and cancel reservations with Copilot
- Every conversation lands in one inbox, and staff can take over from the AI at any time
- Questions that are not about bookings are answered from your own knowledge base
1. Sign up for Chatbotta
Section titled “1. Sign up for Chatbotta”-
Create an account
Go to app.chatbotta.com. The free trial needs no credit card.
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Create a chatbot for your hotel
Follow the setup guide and connect at least one channel, such as LINE or the website chat widget.
You can also sign up during step 2 below — the connection waits for you.
2. Connect Cloudbeds for the first time
Section titled “2. Connect Cloudbeds for the first time”-
Click Connect App in Cloudbeds
Open Apps & Marketplace in Cloudbeds, find Chatbotta and click Connect App.
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Approve the permissions
If your login manages several properties, choose the ones to connect.
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Sign in to Chatbotta
You are sent to Chatbotta. Sign in, or sign up, with the account that manages your chatbot; you need to be an owner or admin of the project.
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Choose the project and confirm
Under “Which project should it join?” pick the project, check that the property names and Property IDs listed are yours, tick “I confirm I manage these properties and started this connection in Cloudbeds myself.” and choose “Connect”.
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Done
You see “Cloudbeds is connected”. The Cloudbeds tools are added to the project’s external tools, and the app shows as enabled in Cloudbeds.
Permissions we request
Section titled “Permissions we request”- Hotel (read) — list the properties your approval covers
- Room (read) — availability and rates
- Reservation (read / write) — look up, create and cancel reservations
- Guest (read) — match a guest to their bookings by email
- Payment (read / write) — check payment capabilities and issue Pay-by-Link
- User (read) — show who approved the connection
Groups and multiple properties
Section titled “Groups and multiple properties”Group accounts are supported. All properties you approve are attached to the same chatbot, and the AI asks the guest which property they mean when it matters. To add another property later, click Connect App from that property and choose the same chatbot.
3. Settings
Section titled “3. Settings”Go to marketplace.chatbotta.com, choose “用 Chatbotta 登入” (Sign in with Chatbotta; this site is in Chinese) and sign in with your Chatbotta account (you need to be an admin or owner of the project). Then open your project:
- Payment policy (shared by all properties): pay at the property (the default; bookings are confirmed right away), online payment required (bookings are confirmed once paid), or let the guest choose. The last two need Cloudbeds Payments with Pay-by-Link turned on for the property; you’re warned when you save if it isn’t.
- Properties: see which properties are connected, or remove one
In the Chatbotta app, open Apps and choose Tools and permissions on the Cloudbeds card to pick which Cloudbeds tools your bot may use with guests (this opens Settings › Copilot and tools). The card shows Your bot can use it once the bot may use the tools with guests, and Copilot only until then.
Limitations
Section titled “Limitations”- Online payment needs Cloudbeds Payments with Pay-by-Link enabled; otherwise guests pay at the property.
- Guests can cancel a reservation in the chat but cannot change its dates or room — those requests are handed to your staff.
- Rates and availability come from Cloudbeds in real time. Chatbotta does not edit rates, inventory or housekeeping.
How to disconnect
Section titled “How to disconnect”From Cloudbeds
Section titled “From Cloudbeds”Follow the Cloudbeds guide: Disconnect an app from Cloudbeds. Chatbotta is notified, verifies the change with Cloudbeds and deletes that property’s access key. The AI stops handling bookings for that property right away.
From Chatbotta
Section titled “From Chatbotta”In marketplace.chatbotta.com, open your project and remove the property from the list. We delete its access key and mark the app as disabled in Cloudbeds.
Removing only the external tool inside the Chatbotta app stops the AI from using it, but does not disconnect the property in Cloudbeds — use one of the two methods above.
Your conversations, knowledge base and chatbot are not affected. Reconnect at any time with Connect App.
Getting support
Section titled “Getting support”Email support@chatbotta.com (English and 中文). We reply within one business day, and urgent integration issues are handled the same working day. Please include your property ID and the time of the problem.