This English translation is provided for convenience. If it differs from the Traditional Chinese version, the Traditional Chinese version prevails.

Terms of service

Welcome to Chatbotta (the “Service”). The Service is operated and provided by 創易聊股份有限公司 (Chatbotta) (the “Company”). Please read the following terms of service (these “Terms”) carefully. By registering for or using the Service, you agree to comply with these Terms.

Last updated: September 1, 2026

1. The Service

  • 1.1 The Service is a cloud-based AI customer service software platform that provides features including, but not limited to: AI auto-replies, knowledge base creation and management, visual conversation flow design, integration with messaging channels such as LINE, Facebook Messenger, Instagram, and website chat windows, and a unified inbox and conversation management.
  • 1.2 The Company may add, adjust, or remove some features as the product develops. If an adjustment materially affects your use of the Service, the Company will announce it or notify you by reasonable means.

2. User eligibility

  • 2.1 Users of the Service must have full legal capacity. If a user is a minor, they must use the Service with the consent and under the guidance of their legal representative.
  • 2.2 If you register for the Service on behalf of a company or other organization, you represent that you are authorized to agree to these Terms on behalf of that organization.

3. Account registration and management

  • 3.1 Using the Service requires registering an account. Please provide accurate and complete information when registering and keep it up to date.
  • 3.2 You must keep your account password and all integration keys (such as your LINE Channel Access Token) secure, and you may not transfer or lend your account to anyone else. You are fully responsible for all activity carried out under your account. If you discover any unauthorized use of your account, please notify the Company immediately.

4. Free trial and paid plans

  • 4.1 The Company offers a free trial for a certain period (the actual period is as announced by the Company or agreed by both parties), during which the Company may provide setup assistance. After the trial ends, you may choose to subscribe to a paid plan to continue using the Service.
  • 4.2 The content, pricing method (for example, pricing based on the number of AI conversations per month), and price of paid plans are as shown on the pricing page of the Service’s website or as agreed in writing by both parties. When the Company changes its prices, it will notify you by reasonable means before the change takes effect; changes do not apply retroactively to a billing period you have already paid for.
  • 4.3 You may cancel your subscription at any time. Unless otherwise required by law or agreed by both parties, fees already paid for the current billing period are non-refundable.
  • 4.4 Fees arising from the use of third-party platforms such as LINE Official Account (for example, LINE push message fees) are paid separately by you in accordance with each platform’s rules and are unrelated to the fees for the Service.

5. AI-generated content

  • 5.1 The Service’s AI replies are generated automatically based on the knowledge base data you provide and the content of conversations. The Company will make its best efforts to improve their accuracy, but does not guarantee that AI-generated content is entirely correct, complete, or fit for a particular purpose.
  • 5.2 You are responsible for verifying the accuracy of your knowledge base content and bear ultimate responsibility for the effects of AI replies on your customers. For matters involving professional judgment, such as legal, medical, or financial matters, we recommend configuring the Service to hand them off to a person.

6. User data and privacy

  • 6.1 Rights to the knowledge base data, conversation records, and other content you upload to the Service remain with you or the original rights holder. You authorize the Company to process such data to the extent necessary to provide and improve the Service.
  • 6.2 The Company collects, processes, and uses personal data in accordance with its privacy policy. With respect to the personal data of end customers (your customers), you bear the responsibilities of a data controller under Taiwan’s Personal Data Protection Act and other applicable laws and regulations.

7. Restrictions on use

  • 7.1 You may not use the Service for any illegal activity, including but not limited to sending spam, fraud, spreading false or infringing content, or violating the usage policies of third-party platforms such as LINE and Meta.
  • 7.2 If you violate these Terms or applicable laws and regulations, the Company may suspend or terminate your account, and in serious cases may refuse to refund fees already paid.

8. Intellectual property

  • 8.1 The Service and the software, interfaces, text, images, and other content it contains are protected by copyright, trademark, and other applicable laws. They may not be reproduced, adapted, or otherwise infringed without the Company’s written consent.

9. Service interruptions and limitation of liability

  • 9.1 The Company will make its best efforts to keep the Service running stably, but is not liable for service interruptions or data loss caused by system maintenance, malfunctions of third-party platforms (such as LINE and Meta), force majeure, or other causes not attributable to the Company.
  • 9.2 To the maximum extent permitted by law, the Company’s total liability for damages in connection with the Service is limited to the total service fees you have paid in the most recent three months.

10. Changes to these Terms

  • 10.1 The Company has the right to amend these Terms as needed, and the amended Terms will be published on the Service’s website. If you continue to use the Service after an amendment, you are deemed to have accepted the amended Terms.

11. Miscellaneous

  • 11.1 The interpretation, validity, and resolution of disputes regarding these Terms are governed by the laws of the Republic of China (Taiwan), and the Taiwan Taoyuan District Court shall be the court of first instance.
  • 11.2 If any provision of these Terms is found invalid or unenforceable, the validity and enforceability of the other provisions are not affected.
  • 11.3 If you have any questions about these Terms, please email support@chatbotta.com.