AI customer service for B&Bs, inns, and hotels
Guests get answers,
even at midnight
The AI answers questions on rooms, rates, check-in and check-out, directions, and local tips around the clock. It checks availability, quotes prices, books directly, and sends check-in reminders. LINE and website messages share one inbox, so nothing slips through in peak season or late at night.
Where guest messages pile up
You’re cleaning rooms, welcoming guests, and running errands, and the messages don’t wait. Repetitive, scattered, unpredictable questions are exactly what AI handles best.
- 01
Late-night inquiries go unanswered
Guests plan trips before bed. Someone asks “Any rooms this weekend?” at 11 p.m., you reply the next morning, and they’ve already booked elsewhere.
- 02
Peak-season message overload
Before a long weekend the messages pour in: room types, rates, extra beds, pets, parking. You end up answering them while cleaning rooms.
- 03
The same questions every day
How to get there, when check-in starts, where to eat. The answers never change, but you type them out again every day.
AI knowledge base
Your most common guest questions, answered
Upload what you usually tell guests, and the AI handles however they phrase it. Answers come from your content, never made up, and anything it can’t answer goes to your staff.
Rooms and facilities
What to prepare: Occupancy, bed type and bathroom for each room type, bathtub or balcony, extra bed rules
Check-in and check-out
What to prepare: Check-in/check-out times, early luggage drop-off, late check-out rules, self check-in
Getting here and parking
What to prepare: Address, driving directions, station or airport pickup, number of parking spaces and fees
Booking policies
What to prepare: Pets, cribs, cancellation and change rules, deposit payment methods, invoices
Local tips and recommendations
What to prepare: Attractions, food, itinerary ideas, Wi-Fi password, breakfast time and menu
Packages and peak season
What to prepare: Holiday packages, whole-property rentals, peak and off-peak rates, closing days
How do you build a knowledge base? Read What is an AI customer service knowledge base, or see the Knowledge help page.
Hand off the repetitive work
From booking inquiries to check-in reminders, Chatbotta takes the questions you answer every day, so you only deal with what needs a person.
Answers on rooms and stays
Upload room descriptions, rates, check-in and check-out times, and facility details. However guests phrase it (“Does the quad have a bathtub?” “What time can we check in?”), they get an accurate answer.
Booking inquiries, handled
Connected to a PMS such as Cloudbeds or Mews, the AI checks availability directly. No PMS? Use the built-in booking system’s lodging mode to set room types and how many rooms are open for direct booking each night. The AI checks availability, quotes the total, and books in the chat. Bookings that need confirmation stay pending until you confirm them in LINE with one tap.
Directions and local tips
Add driving routes, station pickup, parking, and your favorite local food and sights to the knowledge base, and the AI helps guests plan their trip, even in the middle of the night.
Pre-arrival reminders
Send check-in instructions, check-in method, door codes, and Wi-Fi details automatically before arrival, so there are fewer last-minute questions and calls on the day.
The AI and the host, together
Requests that need your judgment, like extra beds, whole-property rentals, honeymoon decorations, or price negotiation, are collected by the AI and handed to you. Every AI reply passes three checks before it’s sent, and anything that fails comes to you. When you take over, the whole conversation is there, and you can hand it back to the AI when you’re done.
Seasonal updates in one place
Rate changes, holiday packages, closing days: update the knowledge base once and every guest gets the latest version. The AI understands Lunar New Year, Taiwan’s make-up workdays, and the weekends before long holidays, which fits holiday pricing for lodging. LINE and your website share the same data.
Want the full setup guide? Read how to choose a hospitality AI customer service system, the booking system’s lodging mode, or see all platform features.
Product
A look inside
Knowledge, flows, inbox, and bookings: four modules that map straight onto your front desk.
Upload your info. The AI does the answering.
Upload room descriptions, check-in guides, or your booking page link, and the AI answers guests in natural language. The more local tips you add, the more it sounds like a local.
- PDF, Word, booking page URLs, and more
- Room types, rates, and policies become answers guests can find
- Built-in test chat to check answers before going live
- Learns from guest conversations, so answers keep improving
Channels & integrations
Wherever guests ask, the AI answers
Messages from LINE, Facebook, Instagram, and your website booking page land in one inbox. Connect your PMS, and the AI can check availability directly.
PMS and other tools
Already connected with property management systems such as Cloudbeds and Mews, so the AI can check availability and reservations directly. Cloudbeds users can find Chatbotta in Cloudbeds’ Apps & Marketplace, click Connect App, and sign in with their Chatbotta account. Multiple properties can each be linked separately (setup steps). Using a different PMS? Let us know and we’ll build the integration for free. Developers can also add their own systems as external tools through MCP.
FAQ
Frequently asked questions
What B&B and inn owners ask us most
My B&B is small. Is AI customer service worth it?
Solo and family-run B&Bs benefit the most. You have no support staff on shifts, but guest questions pile up late at night and on holidays. Once the AI takes the repeat questions about rooms, directions, and check-in times, you only handle actual booking confirmations and special requests.
Can the AI book rooms for guests?
Yes. Without a PMS, use the built-in booking system’s lodging mode: set room types and how many rooms are open for direct booking each night, and the AI checks availability, quotes the total, and books in the chat. It can also change dates or cancel for guests. For room types that require confirmation, bookings stay pending until you confirm or decline in LINE with one tap. Lodging mode doesn’t currently sync inventory with booking sites like Booking.com or Agoda, and doesn’t handle deposits or online payments. Chatbotta also connects with PMSs such as Cloudbeds and Mews, so the AI can look up availability and reservations in real time. Cloudbeds users install Chatbotta from the Cloudbeds Marketplace and sign in with their Chatbotta account. Using a different PMS? Let us know and we’ll build the integration for free.
Guests ask all kinds of things. Can the AI keep up?
The AI can answer anything in your knowledge base, and it understands casual phrasing: “When can we get in?”, “Can we bring the dog?”, and “How do we get there from the train station?” all get the right answer. Anything it can’t answer goes to a person instead of getting a made-up reply.
Does it work on my website or booking page, not just LINE?
Yes. Paste one embed snippet on your website or booking page to add an AI chat window. Those messages land in the same inbox as LINE, Facebook, and Instagram, and the knowledge base is shared, so one update applies everywhere.
I’m always busy. Does setup take a lot of time?
No. Connecting your LINE Official Account is just pasting the Channel Access Token, and the knowledge base is the info you already give guests (room descriptions, directions, check-in instructions, local tips), organized and uploaded. During the trial we help you set up, and most properties go live within a few days, no engineer needed.
Will AI replies cost extra on my LINE Official Account?
No. On Taiwan’s LINE Official Account plans, message fees apply only to push messages you send proactively. AI replies to guests are reply messages, which LINE doesn’t charge for. Only proactive messages such as pre-arrival reminders count toward your push message quota.
How much does AI customer service cost for a lodging business?
The 14-day free trial covers two peak weekends, so you can test it with real guests, no credit card required. Paid plans are priced by monthly AI conversations, starting at NT$1,999/month. Switch to a smaller plan in the off-season when conversations drop, and the price doesn’t go up as your follower count grows.
More to explore
Pricing, customer stories, and how to get started
are all on these pages.
Never leave a customer waiting
Try it for 14 days with real customers. We’ll help set up your knowledge base and flows, and can extend the trial if you need more time. Rather talk first? Book a 30-minute demo.
- Trial
- 14 days, all features
- Onboarding
- We help set up your knowledge base
- Payment
- No credit card, no automatic charges
- Contract
- Monthly billing, no long-term commitment