Built-in booking system
LINE booking with schedules, slots and reminders built in
A dedicated booking admin for multiple staff, services and schedules, plus a lodging mode for B&Bs and hotels to manage room types and availability. Customers book through LINE or by phone, and confirmations, cancellations, reschedules and reminders go out automatically. Approve or decline bookings that need your OK in LINE with one tap, and let the AI check times and book right in the chat.
14-day free trial · Guided onboarding · No credit card required
Why it matters
Where booking by chat breaks down
Chatbotta hands schedules, time slots and reminders to the system. You only look at one schedule.
Scheduling by chat eats half an hour a day
“Are you free Saturday afternoon?” “3:00 is full, how about 4:00?” Every booking means checking the schedule, replying and confirming by hand. The busier you get, the more messages slip through.
No reminders, more no-shows
Customers forget, you’re too busy to remind them, and the slot sits empty. Rescheduling means messaging all over again, and many customers just don’t come.
Staff schedules on paper and in people’s heads
Every stylist has different days off, and every service runs a different length. Paper schedules and chat threads never match, so double bookings and mistakes are routine.
Features
What’s included
Schedules and lodging availability, two ways to book, approvals, automatic notifications, Google Calendar sync and AI booking. All built in, with nothing else to plug in.
Staff, services and schedules
A dedicated booking admin holds each staff member’s schedule, services and service durations. The system calculates the open slots, so nothing gets double-booked.
Book through LINE LIFF
Customers open the booking page (LIFF) inside your LINE Official Account and pick a service, a staff member and a time. No account to sign up for.
Book by phone with SMS verification
Customers without LINE book with their phone number and confirm by SMS. Both entry points feed the same schedule.
Confirmations and reminders, sent for you
New bookings, cancellations, reschedules and pre-appointment reminders go to the customer’s LINE automatically, and you’re notified at the same time.
The AI books in the chat
The booking system is itself a tool the AI can use. When a customer asks “Are you free Saturday afternoon?”, the AI checks the schedule and completes the booking.
Multiple LINE Login channels per business
Link several LINE Login channels to one booking admin, so multiple brands or branches share one schedule and one set of staff settings.
Lodging mode: room types and nightly inventory
B&Bs and hotels switch to lodging mode and take bookings by room type and stay dates, with rooms for sale and prices set night by night. The AI checks availability, quotes the total and books in the chat, and can change dates or cancel for guests.
One-tap approvals in LINE
Set a service or room type to require confirmation, and new bookings wait as pending. Managers are notified through the Chatbotta booking LINE Official Account and confirm or decline right in LINE. Declined slots open up immediately.
Verify once, one record everywhere
Once a customer verifies their phone number, the AI sees the same booking records whether they ask on LINE, Messenger, Instagram or website chat. For customers verified in the chat, the AI can also send a one-time link, valid for 15 minutes, that opens their bookings without another verification code.
Google Calendar sync for staff
Staff authorize their own Google Calendar with a link, and their busy times are no longer bookable. Confirmed bookings become calendar events automatically, and reschedules and cancellations stay in sync. Customers who leave an email get a Google Calendar invitation too.
Booking page in Chinese and English
The customer-facing booking page follows the browser language, with a manual switch, and SMS verification codes follow the same language. Your own content, like service names, room types and cancellation policies, stays as you wrote it.
How it works
Live in three steps
From setup to your first booking, no engineer needed.
01
Set up staff, services and schedules
Add staff and services in the booking admin, with service durations and each person’s schedule. The system works out the time slots automatically.
02
Add booking to LINE or a flow
Put the LIFF booking page in your rich menu, or let the AI use the booking tool in the flow designer. Customers without LINE book with their phone number and SMS verification.
03
Notifications go out on their own
Once a booking is made, confirmations, cancellations, reschedules and reminders go to the customer’s LINE automatically, and you’re notified too. No manual follow-up.
AI and booking
Can the AI book for customers?
Yes. The booking system is a tool the AI can call, so customers book without leaving the chat. It sits in the tool list like other external tools (MCP), and you decide whether the customer-facing AI can use it.
Requests often leave out details. “Book me a haircut” doesn’t say when or with whom, so the AI asks for what’s missing, calls the booking tool once everything is filled in, and replies in plain language. Each service or room type can also have up to 10 booking questions, like hair length, party size or special requests. The AI asks them one by one and attaches the answers to the booking details. For how other connectors work, see Features.
A booking in the chat, step by step
- 1
A customer says on LINE, “I’d like a haircut Saturday afternoon”
The AI reads it as a booking request: the service is a haircut, the time is Saturday afternoon.
- 2
The AI asks for what’s missing
“Any stylist you’d like?” The customer replies “Amy.” With everything filled in, the AI calls the booking tool.
- 3
The booking tool checks the schedule
It returns Amy’s openings on Saturday afternoon, and the customer picks 15:00.
- 4
Booked, and notifications go out
The customer gets a confirmation on LINE, you’re notified, and a reminder goes out before the appointment. Services that require confirmation wait as pending until you confirm.
Who it’s for
For businesses that sell time or rooms
Service businesses built around time slots, staff scheduling or room availability.
Beauty and hair
Several stylists, separate schedules, different service lengths. Customers book a specific stylist, and reschedules and cancellations are handled automatically.
See the beauty and hair solutionProfessional services
Clinics, firms, classrooms and studios. Book consultations, classes and treatments by person and time slot, with reminders that cut no-shows.
See the professional services solutionHospitality
Set room types and how many rooms are open for direct booking each night in lodging mode, and the AI quotes and books in the chat. Already on Cloudbeds? The AI can check availability directly through the Cloudbeds connector.
See the hospitality solutionFAQ
Frequently asked questions
Can customers pick a staff member?
Yes. Each staff member has their own schedule and services. When a customer picks someone on the LIFF booking page or in the chat, only that person’s open times are shown; otherwise they see times for everyone who offers the service.
How do customers without LINE book?
With their phone number. After SMS verification, they pick a time. The booking lands in the same schedule, and you see it in the same admin.
Does it work for B&Bs and hotels?
Yes. Switch the booking admin to lodging mode to take bookings by room type and stay dates. Set up room types, check-in and check-out times and cancellation policies, then adjust rooms for sale and prices night by night under rooms and rates. The AI checks availability, quotes the total and books in the chat, and can change dates or cancel for guests. Lodging mode doesn’t currently sync inventory with sites like Booking.com or Agoda, and doesn’t handle deposits or online payments, so we recommend it for the rooms you open to direct booking through LINE and your website.
Can I approve bookings before they’re final?
Yes. Mark a service or room type as requiring confirmation, and new bookings wait as pending; the customer sees “pending confirmation.” Once managers link their LINE, they’re notified through the Chatbotta booking LINE Official Account and confirm or decline right in LINE. They can add a message for the customer when declining, and the slot is released immediately.
How do staff know they’ve been booked?
Generate a linking link for them on the team page and send it over. They open it on their phone and sign in with LINE, with no separate account to create. After that, they’re notified in LINE through the Chatbotta booking LINE Official Account whenever someone books, reschedules or cancels one of their services.
Can it sync with staff Google Calendars?
Yes. Generate a Google Calendar connection link for the staff member on the team page (valid for 7 days). Once they authorize it, busy times on their calendar stop showing as bookable. Confirmed bookings create events on their calendar, and reschedules and cancellations stay in sync. Customers who leave an email when booking also get a Google Calendar invitation. Lodging mode doesn’t include this yet.
What if a customer wants to reschedule or cancel?
They open their booking history in LINE, or just tell the AI, “Move it to next Wednesday.” Either way, the customer gets a confirmation automatically and you’re notified.
When do reminders go out?
A confirmation goes out the moment a booking is made, and a reminder before the appointment; you set how far ahead in the booking admin. Everything goes to the customer’s LINE, and you’re notified too. For services or room types that require confirmation, the booking shows “pending confirmation” until you confirm it.
Can I use the booking system without the AI?
Yes. The booking admin, LIFF booking page and SMS-verified booking all work on their own, so you can take bookings and send reminders with the AI off. To let the AI check times and book for customers later, turn it on in the tool settings.
Does the booking system cost extra?
No. It’s included in every paid plan, starting with the entry plan, and works across all four channels (LINE, Messenger, Instagram and website chat) at no extra charge. See the pricing page for details.
Further reading
Features overview
Flows as tools, connectors, snapshots and safeguards
Website visitors to LINE
Move website chats to LINE, where the AI or your team takes the booking
LINE AI customer service
Rich menus, Flex messages and the Taiwan calendar
Other channels and plans: MCP integration · Website AI customer service · Pricing
Last updated: October 2026
Never leave a customer waiting
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