Website AI chat (Webchat)
Add AI customer service to your website
with one snippet
The AI answers visitors 24/7 from your knowledge base and hands off to a person when it can’t. Website chat shares one inbox with LINE, Facebook and Instagram.
14-day free trial · Guided onboarding · No credit card required
Why it matters
Where your traffic leaks
Ads bring people in. With nobody there to help, they slip away.
- 01
Visitors leave without a trace
A visitor has a question about a product and nobody to ask. Once they close the tab, they’re gone. A chat window answers on the spot and turns traffic into sales.
- 02
Nobody wants to fill in a form
Forms mean waiting for an email, and customers aren’t that patient. The AI answers questions about hours, prices and specs instantly, in a real conversation.
- 03
Messages scattered across channels
A separate dashboard for every channel means messages get missed. Chatbotta puts website chat, LINE, Facebook and Instagram in one inbox.
Features
What it does
Catch every visitor who lands on your site
One line of code, your brand colors
Embed it with one line of code on any website builder or e-commerce platform. Match the chat window to your brand color and tune the mobile layout separately, so it’s easy to use on phones.
Visitors take the conversation to LINE
A visitor gets a short code, adds your LINE Official Account and sends it. The whole conversation moves to LINE, and a one-time inquiry becomes a long-term friend.
Answers from your content
Upload product information, FAQs and service details. The AI answers visitors from your knowledge base, around the clock.
A person is always within reach
Most website visitors are anonymous. When the AI can’t answer, the chat goes to the shared inbox and the visitor leaves contact details, so a passerby becomes a lead you can follow up.
One knowledge base with LINE, FB and IG
Every channel draws on the same knowledge base, so website visitors and LINE friends get the same answers. Maintain it once.
Guided conversations
Use the drag-and-drop designer to build welcome messages, FAQ buttons and shopping-guide flows that lead visitors to answers.
Answer while they’re still here
Nobody fills in a form and waits for an email over one question. A chat window answers the last questions before a purchase, like comparisons, specs and warranties, and collects leads along the way. Anonymous traffic becomes prospects you know by name.
- Specs, warranties and offers, answered from your content
- Recommends the right product for each need, like a store clerk
- Collects contact details for quotes and service requests
Start on the web, continue on LINE
The conversation follows them to LINE
Chatbotta gives anonymous visitors a short code. When they add your LINE Official Account or Messenger and send it, the whole conversation moves over. Visitors don’t repeat themselves, your agent picks it up without missing a beat, and the history is linked to the customer and searchable. A one-time inquiry becomes a LINE friend you can stay in touch with.
See how website visitors move to LINEHow it works
Live in three steps
No code, no changes to your site structure
01
Add your knowledge
Upload FAQs and product and service information so the AI knows your business.
02
Paste the embed code
Copy the snippet from the Chatbotta dashboard into your website’s HTML. The chat window appears right away.
03
Go live
The AI starts answering visitors and collecting leads, 24/7, and hands off to a person when needed.
Want the full walkthrough? Read our website live chat guide.
FAQ
FAQ
Do I need to know how to code?
No. Copy the embed code from the Chatbotta dashboard and paste it into your website’s HTML (or your site builder’s custom code field). The chat window appears on your site. It takes about 5 minutes.
Which website builders are supported?
Any website that lets you add custom HTML/JavaScript, including WordPress, Shopify, Shopline, Wix and self-hosted sites.
Can I manage website chat and LINE in one place?
Yes. Chatbotta puts messages from your website chat, LINE, Facebook Messenger and Instagram DMs in one inbox. They share the same AI knowledge base, so answers stay consistent.
What if a visitor leaves in the middle of a chat?
The visitor can get a short code in the chat window, add your LINE Official Account or Messenger, and send it there. The whole conversation moves over, and your agent picks it up without the visitor repeating anything. Chat history is linked to the customer automatically and searchable.
Website visitors are anonymous. How do I follow up?
Build lead collection into your flow: while answering questions, the AI asks for a name and contact details (for example, when someone requests a quote or a meeting). The details are saved with the conversation in the inbox, so you can follow up later.
How much does it cost?
Website chat is included in the same plan as LINE and your other channels, at no extra charge. After the 14-day free trial, plans start at NT$1,999/month, priced by AI conversations per month. Visitors who are just browsing don’t count; only questions the AI answers do. See the pricing page for details.
Further reading
Does your website need live chat?
Add an AI chat window to your site in 5 minutes
How to build an AI knowledge base
Teach the AI your products and services
How much does AI customer service cost?
Compared with the cost of hiring one more person
Turn website visitors into LINE friends
One short code moves the chat to LINE
Feature overview
Four channels go live together, publish snapshots, AI reply checks
Other channels and plans: LINE AI customer service · MCP integration · E-commerce · Pricing
Last updated: October 2026
Never leave a customer waiting
Try it for 14 days with real customers. We’ll help set up your knowledge base and flows, and can extend the trial if you need more time. Rather talk first? Book a 30-minute demo.
- Trial
- 14 days, all features
- Onboarding
- We help set up your knowledge base
- Payment
- No credit card, no automatic charges
- Contract
- Monthly billing, no long-term commitment