Built for LINE Official Accounts
LINE AI customer service
that never leaves a customer waiting
Connect your LINE Official Account. The AI answers common questions and takes bookings 24/7, and hands off to a person when it can’t. No code, live in 5 minutes.
14-day free trial · Guided onboarding · No credit card required
Why it matters
Where LINE support breaks down
You don’t need more staff. You need help that never clocks out.
- 01
Nobody answers after hours
A customer asks about prices at 10 p.m. and hears back the next morning. By then the sale is gone. The AI never clocks out and answers late-night messages instantly.
- 02
Most questions are repeats
Opening hours, address, prices, how to book: the same questions, dozens of times a day. Let the AI answer them and save your staff for the customers who need them.
- 03
Keyword bots miss the point
Keyword replies only match fixed words, so a customer who phrases it differently gets nothing. The AI understands everyday language and answers accurately from your knowledge base.
Features
What it does
Auto-replies, bookings and handoffs, all on one platform
Answers from your content
Upload your price list, FAQs and service details. The AI answers customers with your own information, around the clock.
Book right inside LINE
With the Chatbotta booking system, customers pick a time slot and book without leaving LINE. Double bookings are avoided and reminders go out automatically.
AI and people work together
When the AI can’t answer or a customer asks for a person, the chat moves to a shared inbox. Your agent takes over with the full history.
Rich menus and Flex Messages, in the designer
Edit rich menus, Flex Messages, quick replies and postbacks in the flow designer, and preview Flex layouts in the dashboard. Crop rich menu images in the designer; they upload to LINE when you go live.
Quiet in groups until @mentioned
Add your official account to a LINE group and the AI replies only when @mentioned (@All doesn’t count), so it won’t butt in. One-on-one chats get automatic replies as usual.
It knows Taiwan’s calendar
Lunar New Year, make-up workdays, the last day of a holiday, the weekend before a long weekend. Useful for holiday pricing and opening-hour rules at lodging and service businesses.
A clear warning when push quota runs out
When your LINE push message quota runs out, the dashboard says so, so you never assume a message went out when it didn’t. The interface, copy and AI replies all default to Traditional Chinese.
Update the knowledge base anytime
New prices or a new promotion? Update the knowledge base and the AI uses it right away. No need to rebuild your flows.
No code. Connected in 5 minutes.
Paste your LINE Official Account’s Channel Access Token to connect, then build conversation flows in the drag-and-drop designer.
More than LINE
Facebook Messenger, Instagram DMs and your website chat share the same AI knowledge base, with every message in one inbox.
AI goes first. Your team takes it from there.
The AI doesn’t have to answer everything. It handles product questions from your knowledge base, and anything that needs personal data or judgment goes to a person. Your agent sees the whole conversation, so the customer never starts over.
- Understands everyday language, not just keywords
- Customers can ask for a person anytime, and the AI steps aside
- Full history carries over, so handoffs are instant
How it works
Live in three steps
No code, no engineers
01
Connect your LINE Official Account
Set up the LINE Messaging API and paste the Channel Access Token into Chatbotta. That’s it.
02
Add your knowledge
Upload FAQs, price lists and service details so the AI knows your business.
03
Go live
The AI starts answering customers and taking bookings, 24/7. Anything it can’t answer goes to a person.
Want the full walkthrough? Read our LINE auto-reply guide.
FAQ
FAQ
How is this different from LINE Official Account’s built-in auto-reply?
LINE Official Account’s built-in keyword replies fail when a customer phrases a question differently. With the paid chat add-on, you get LINE’s AI chatbot (beta), which answers common questions from uploaded PDFs or images. Chatbotta answers everyday questions from your knowledge base, and it can also check time slots, make bookings, and call the flows and external systems you design. Every reply is checked before it’s sent, and anything that goes wrong is handed to a person. Messenger, Instagram and your website share the same setup.
Do I need to know how to code?
No. Set up the LINE Messaging API, paste the Channel Access Token into Chatbotta, and upload your FAQs. Connecting takes about 5 minutes, with no code.
What happens when the AI can’t answer?
When the AI can’t answer or a customer asks for a person, the conversation moves to the shared inbox and your agent takes over. The full history is kept, so the customer doesn’t have to explain again.
Will AI replies increase my LINE Official Account message fees?
No. LINE Official Account only charges for push messages. AI replies to customers are reply messages, which LINE doesn’t charge for. Chatbotta is billed separately: after the 14-day free trial, plans start at NT$1,999/month, priced by AI conversations per month. See the pricing page for details.
Do I still build rich menus and Flex Messages in the LINE dashboard?
No. Rich menus, Flex Messages, quick replies and postbacks are all edited in Chatbotta flows, and you can preview Flex layouts first. Crop the rich menu in the flow and it uploads to LINE when you publish. No rebuilding it in the LINE Official Account dashboard.
Which businesses is it good for?
Any business whose customers ask questions or book through LINE: e-commerce and retail (product questions, order lookups), hotels and guesthouses (room inquiries, check-in information), professional services (scheduling consultations) and more.
Further reading
How to set up LINE auto-reply
Three approaches compared, plus a no-code tutorial
LINE Official Account pricing in Taiwan
How to pick among the three plans, and which messages count
LINE bots compared
Four types of platforms, and how to choose for your business
Built for Taiwan businesses
Native LINE messages, Taiwan’s calendar, Traditional Chinese by default
Turn website visitors into LINE friends
Move a website chat to LINE, history included
Built-in booking system
Check slots, book and get reminders inside LINE
Other channels and plans: LINE’s built-in AI chatbot compared · AI chat for your website · MCP integration · E-commerce · Hotels & guesthouses · Beauty & salons · Pricing
Last updated: October 2026
Never leave a customer waiting
Try it for 14 days with real customers. We’ll help set up your knowledge base and flows, and can extend the trial if you need more time. Rather talk first? Book a 30-minute demo.
- Trial
- 14 days, all features
- Onboarding
- We help set up your knowledge base
- Payment
- No credit card, no automatic charges
- Contract
- Monthly billing, no long-term commitment