AI customer service for online stores
Orders, shipping, and returns.
Answered while you sleep.
The AI answers product and policy questions, looks up orders, and walks customers through returns. LINE, Facebook, Instagram, and website messages all land in one place, so nothing slips during big sales.
14-day free trial · Guided onboarding · No credit card required
Why it matters
Where support time goes
Messages grow with revenue. Your team can’t grow forever.
- 01
“Where’s my order?” never stops
Order and shipping questions eat most of your support time, even though the answers are already in your system. Connect the AI to your order API, and customers look it up themselves with an order number.
- 02
Sales spikes and after-hours floods
After an 11.11 sale or a livestream, messages pour in faster than anyone can type. The AI replies instantly all year, so your team can save their time for the complaints that need a person.
- 03
Endless back-and-forth on returns
Return rules, steps, and status get explained by hand for every order. A guided flow collects the details and explains the policy, so your team only does the final review.
Features
What Chatbotta does for your store
From product questions to after-sales, in one platform
Product and policy answers
Upload product descriptions, shipping rules, and return policies. However customers phrase it, they get an accurate answer from your own data.
Order lookups
Keep orders and inventory in Google Sheets and the AI can read and write them, no engineer needed. For your own system, wrap the order API as an MCP server and add it as an external tool. Customers give an order number and get the status and shipping progress.
Discount rules handled by flows
When a customer asks “Do I get a discount if I buy this?”, the AI runs the numbers through the decision flow you built in the designer and replies with the result. You set the rules for spend thresholds, bundles, and member tiers. The AI just handles the conversation.
Guided returns
A drag-and-drop flow checks return eligibility and collects order details and photos, then hands it all to your team for review.
One inbox for every channel
Beyond Shopee chat, your main channels (LINE, Facebook, Instagram, and your website) come together in one dashboard, so complaints and after-sales conversations stay in one place.
Campaign changes take effect instantly
New discount code or free-shipping threshold? Add it to the knowledge base and the AI follows the new rules right away. No rebuilding flows before a big sale.
What a real conversation looks like
When customers check an order or ask about an exchange late at night, the AI finds the answer in your order system and return policy. Not a canned reply: the real details of that order.
- Send an order number, get the status and tracking number
- The AI checks exchange eligibility; your team does the final review
- It all happens overnight. Only the pickup is left for the morning.
How it works
Live in three steps
We help you set up during the trial. No engineer needed.
01
Connect your sales channels
Connect your LINE Official Account, Facebook, and Instagram, and add a chat window to your website with one embed snippet.
02
Import product and policy info
Upload product FAQs and your shipping and return policies. For order lookups, start with Google Sheets, or wrap your order system’s API as an MCP server and add it as an external tool.
03
Go live
The AI answers product questions and order lookups, returns go through a guided flow, and complex issues go to a person.
How can AI handle discount rules? See flows as tools in Features.
FAQ
FAQ
Can e-commerce AI customer service look up orders?
Yes. The simplest way is to keep order data in Google Sheets, which the AI can read and write. You can also wrap your order system’s or store platform’s API as an MCP server and add it as an external tool. When a customer sends an order number, the AI replies with the status and shipping progress, no person needed.
I sell on LINE, Facebook, Instagram, and my website. Do I manage each one separately?
No. Chatbotta brings every channel into one inbox, and the knowledge base is shared, so one update applies everywhere. Your team works every conversation from one dashboard.
Can it keep up during big sales?
Yes. AI replies aren’t limited by headcount. During big sales, the AI instantly handles the flood of repeat questions (shipping fees, delivery, discounts), and only order issues that truly need a person reach your inbox.
Do I need an engineer to connect my order system?
It depends on where your data lives. Product and policy Q&A need no technical skills: paste your LINE Channel Access Token and add one embed snippet to your website. If orders and inventory are in Google Sheets, the AI can read and write them, also no engineer needed. Common systems install in one click from Apps. For your own system, wrap the order API as an MCP server and add it as an external tool. During the trial we help you set up, and most platforms are connected in an afternoon.
Is there time to set up before a big sale? How much does it cost?
Yes. The 14-day free trial includes guided setup and can be extended based on your progress. That’s enough time to test with real traffic before your campaign. Paid plans are priced by monthly AI conversations, starting at NT$1,999/month. If conversations spike during a sale month, the overage is billed at your plan’s rate at the end of the period. The AI never stops replying mid-month, and you’re never forced to upgrade. See the pricing page for details.
Further reading
E-commerce support automation guide
Order lookups, shipping status, and returns handled by AI
How to cut LINE broadcast costs
Three ways to lower message fees
External tools (MCP) and Google Sheets
Let the AI look up and update orders and inventory
Explore by channel: LINE AI customer service · Website AI chat · MCP integration · Pricing
Other industries: Hospitality · Beauty and hair salons · Professional services
Last updated: October 2026
Never leave a customer waiting
Try it for 14 days with real customers. We’ll help set up your knowledge base and flows, and can extend the trial if you need more time. Rather talk first? Book a 30-minute demo.
- Trial
- 14 days, all features
- Onboarding
- We help set up your knowledge base
- Payment
- No credit card, no automatic charges
- Contract
- Monthly billing, no long-term commitment